Terms of Use

Last updated on May 21st, 2019

OVERVIEW

Using Digital Chair means agreeing to our terms.

If you have any questions about any part of these terms, contact support by emailing info@digitalchair.com

Acceptance of Terms

a.) Digital Chair, a Digital Chair, Inc. product (“Digital Chair”, “DCI” or “we”), provides its Service (as defined below) to you through its web site located at digitalchair.com (the “Site”), subject to this Terms of Service agreement (“TOS”). By accepting this TOS or by accessing or using the Service or Site, you acknowledge that you have read, understood, and agree to be bound by this TOS. If you are entering into this TOS on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this TOS, in which case the terms “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with this TOS, you must not accept this TOS and may not use the Service.
b.) Digital Chair may change this TOS from time to time by providing thirty (30) days prior notice either by emailing the email address associated with your account or by posting a notice on the Site. You can review the most current version of this TOS at any time via digitalchair.com. The revised terms and conditions will become effective thirty (30) days after we post or send you notice of such changes, and if you use the Service after that date, your use will constitute acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to you, your only remedy is stop using the Services.
c.) As part of the registration process, you will identify an administrative username (usually your email) and password for your account (“Account”).

Description of Service

The “Service(s)” includes (a) the Site, (b) Digital Chair’s software-as-a-service platform for hiring designers, web developers, and digital marketing professionals (“Digital Agents”) and managing design, development, and marketing projects (“Digital Projects”), (c) all software (including the Software, as defined below), data, reports, text, images, sounds, video, and content made available through any of the foregoing (collectively referred to as the “Content”), and (d) account managing digital services with a hand picked team of Digital Agents. Any new features added to or augmenting the Service are also subject to this TOS.

Additional Terms

The Service is designed to connect customers (“Customers”) with third party digital agents and manage digital projects and deliverables for Customers and may be subject to additional terms, including payment terms if you are a Customer or Digital Agent. If you are a Customer you may be required to agree to our Customer Terms, available at digitalchair.com/terms-of-service prior to purchasing the Service. If you are a Digital Agent, you may be required to agree to our Digital Agent Terms available at digitalchair.com/terms-of-service prior to accepting a Digital Project. The Customer Terms and Digital Agent Terms shall hereinafter be referred to as the “Additional Terms.” If there is any conflict between this TOS and the Additional Terms, the Additional Terms shall control.

General Conditions / Access and Use of the Service

a.) Subject to the terms and conditions of this TOS, you may access and use the Service only for lawful purposes. All rights, title and interest in and to the Service and its components will remain with and belong exclusively to Digital Chair. You shall not (a) sublicense, resell, rent, lease, transfer, assign, time share or otherwise commercially exploit or make the Service available to any third party; (b) use the Service in any unlawful manner (including without limitation in violation of any data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Service or its components, or (c) modify, adapt or hack the Service to, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks. You shall comply with any codes of conduct, policies or other notices Digital Chair provides you or publishes in connection with the Service, and you shall promptly notify Digital Chair if you learn of a security breach related to the Service.

b.) Any software that may be made available by Digital Chair in connection with the Service (“Software”) contains proprietary and confidential information that is protected by applicable intellectual property and other laws. Subject to the terms and conditions of this TOS, Digital Chair hereby grants you a non-transferable, non-sublicensable and non-exclusive right and license to use the object code of any Software on a single device solely in connection with the Service, provided that you shall not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code or sell, assign, sublicense or otherwise transfer any right in any Software. You agree not to access the Service by any means other than through the interface that is provided by Digital Chair for use in accessing the Service. Any rights not expressly granted herein are reserved and no license or right to use any trademark of Digital Chair or any third party is granted to you in connection with the Service.

c.) You are solely responsible for all data, information, feedback, suggestions, text, content and other materials that you upload, post, deliver, provide or otherwise transmit or store (hereafter “post(ing)”) in connection with or relating to the Service (“Your Content”). You agree to cooperate with and provide reasonable assistance to Digital Chair in promoting and advertising the Services.

d.) You are responsible for maintaining the confidentiality of your login, password and account and for all activities that occur under your login or account. Digital Chair reserves the right to access your account in order to respond to your requests for technical support. By posting Your Content on or through the Service, you hereby do and shall grant Digital Chair a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform Your Content solely to provide the Services. Digital Chair has the right, but not the obligation, to monitor the Service, Content, or Your Content. You further agree that Digital Chair may remove or disable any Content at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content), or for no reason at all.

e.) You understand that the operation of the Service, including Your Content, may be unencrypted and involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to Digital Chair’s third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Service. Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup of Your Content. Digital Chair will have no liability to you for any unauthorized access or use of any of Your Content, or any corruption, deletion, destruction or loss of any of Your Content.

f.) You shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, server, software, operating system, networking, web servers, long distance and local telephone service (collectively, “Equipment”). You shall be responsible for ensuring that such Equipment is compatible with the Services (and, to the extent applicable, the Software) and complies with all configurations and specifications set forth in Digital Chair’s published policies then in effect. You shall also be responsible for maintaining the security of the Equipment, your Account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of your Account or the Equipment with or without your knowledge or consent.

g.) The failure of Digital Chair to exercise or enforce any right or provision of this TOS shall not be a waiver of that right. You acknowledge that this TOS is a contract between you and Digital Chair, even though it is electronic and is not physically signed by you and Digital Chair, and it governs your use of the Service.

h.) Subject to the terms hereof, Digital Chair may (but has no obligation to) provide technical support services, through email in accordance with our standard practice.

Representations and Warranties

You represent and warrant to Digital Chair that (i) you have full power and authority to enter into this TOS; (ii) you own all Your Content or have obtained all permissions, releases, rights or licenses required to engage in your posting and other activities (and allow Digital Chair to perform its obligations) in connection with the Services without obtaining any further releases or consents; (iii) Your Content and other activities in connection with the Service, and Digital Chair’s exercise of all rights and license granted by you herein, do not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right, nor does Your Content contain any matter that is defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing; and (iv) you are eighteen (18) years of age or older.

Refunds, Money Back Guarantee, and Warranty

We value customer satisfaction and wish we could act like a billion dollar agency or venture-funded startup and provide refunds on all of our products or services. Unfortunately, we can’t afford to give people their money back for any reason, especially after we spend money on our agents to render services and provide a finished product. For that reason we created processes for most of our services and lay out milestones to keep you updated of what work we’ll have done at each stage. If you request a refund at any point in the project, we will stop working immediately and only charge you for our administrative costs of the project. We retain the right to refuse refunds for any reason, but especially if we believe they are being used fraudulently.

We have a Money Back Guarantee that only applies to promotional offer that states “Money Back Guarantee” as one of the terms, and are under $5,000. For those offers, if within 14 days after completing the project, if you don’t love the product, we’ll take it back and split the loss by refunding you half of the project cost. We retain the right to refuse these refunds for any reason, but especially if we believe it is being used fraudulently.

Our warranty covers code and graphics developed by Digital Chair. The Warranty is good for 60 days from production (the day your site/product is given to you or goes live) and covers errors or omissions by our staff for 60 days from production. Any code altered by the customer and/or 3rd party applications, used in your website, is outside the scope of our warranty. The accuracy of the content provided to complete the website is the customer’s responsibility, and alterations are considered change requests.

Termination

Digital Chair reserves the right, in its sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or any part of the Site or the Content at any time and for any reason without prior notice or liability. Digital Chair reserves the right to change, suspend, or discontinue all or any part of the Site at any time without prior notice or liability. However, all accrued rights to payment and the terms of Section 4-12 shall survive termination of this TOS.

Disclaimer of Warranties

The Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Digital Chair or by third-party providers, or because of other causes beyond our reasonable control. However, the Service, including the site and content, and all server and network components are provided on an “as is” and “as available” basis without any warranties of any kind, and Digital Chair expressly disclaims any and all warranties, whether express or implied, including, but not limited to, the implied warranties of merchantability, title, fitness for a particular purpose, and non-infringement. you acknowledge that Digital Chair does not warrant that the Service will be uninterrupted, timely, secure, error-free or virus-free, nor does it make any warranty as to the results that may be obtained from use of the Services, and no information, advice or services obtained by you from Digital Chair or through the Service shall create any warranty not expressly stated in this TOS.

Digital Chair does not endorse any third-party service provider or company mentioned on this site and is not responsible or liable for any content, data, advertising, products, goods or services available from or through any affiliated third-party service providers or companies. Digital Chair does not guarantee success when working with third-party service providers, or that they are covered by professional liability or other insurance. Users of our service are each solely responsible for information and content they provide, as well as compliance with all applicable laws and regulations. Users of our service participate at their own risk.

DIGITAL CHAIR DISCLAIMS ALL WARRANTIES OF QUALITY, SAFETY, USABILITY, MERCHANTABILITY OR FITNESS OF PURPOSE FOR ANY PRODUCT OR SERVICE OBTAINED OR REQUESTED USING DIGITAL CHAIR. THE DIGITAL AGENT PROVIDER, ALONE, IS RESPONSIBLE FOR HIS/HER CONDUCT ON DIGITAL CHAIR AND WITH INTERESTED MEMBERS; DIGITAL CHAIR MAKES NO PROMISE AS TO ACCURACY, AVAILABILITY, OR RELIABILITY OF ANY SERVICE PROVIDER OR SERVICE PROVIDER PROFILE. MEMBERS SHOULD DO THEIR OWN RESEARCH BEFORE ACCEPTING SERVICE.

Limitation of Liability

a.) However, the Service, including the site and content, and all server and network components are provided on an “as is” and “as available” basis without any warranties of any kind, and Digital Chair expressly disclaims any and all warranties, whether express or implied, including, but not limited to, the implied warranties of merchantability, title, fitness for a particular purpose, and non-infringement. you acknowledge that Digital Chair does not warrant that the Service will be uninterrupted, timely, secure, error-free or virus-free, nor does it make any warranty as to the results that may be obtained from use of the Services, and no information, advice or services obtained by you from Digital Chair or through the Service shall create any warranty not expressly stated in this TOS.

b.) Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. In these states, Digital Chair’s liability will be limited to the greatest extent permitted by law.

Indemnification

You shall defend, indemnify, and hold harmless Digital Chair from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising or resulting from your breach of this TOS, any of Your Content, or your other access, contribution to, use or misuse of the Service. Digital Chair shall provide notice to you of any such claim, suit or demand. Digital Chair reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting Digital Chair defense of such matter.

U.S. Government Matters

You may not remove or export from the United States or allow the export or re-export of the Services or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the software and documentation installed by Digital Chair on your Equipment (if applicable) are “commercial items” and according to DFAR section 252.227 7014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this TOS and will be prohibited except to the extent expressly permitted by the terms of this TOS.

Assignment

You may not assign this TOS without the prior written consent of Digital Chair, but Digital Chair may assign or transfer this TOS, in whole or in part, without restriction.

Miscellaneous

If any provision of this TOS is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this TOS will otherwise remain in full force and effect and enforceable. Both parties agree that this TOS and any Additional Terms as applicable, are the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this TOS, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this TOS and you do not have any authority of any kind to bind Digital Chair in any respect whatsoever. In any action or proceeding to enforce rights under this TOS, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this TOS will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.

Governing Law

This TOS shall be governed by the laws of the State of New York without regard to the principles of conflicts of law. Unless otherwise elected by Digital Chair in a particular instance, you hereby expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of the State of New York or the purpose of resolving any dispute relating to your access to or use of the Service.

Billing & Accounting

DCI billing of clients is authorized via contracts signed and executed by clients and returned to DCI via email. Account billing may use credit card payments or ACH transactions. Either (or both) credit card or (and) ACH transactions are authorized by client to be electronically debited from their account and, if necessary, electronically credited to their account to correct erroneous debits. These authorizations are following projects agreed upon in writing or via contract. In rare circumstances, projects may be agreed upon via phone call with established client relationships only.

Transaction specific details regarding individual transactions, payment plans, or recurring payments are provided via contract, or in writing. In rare circumstances, they may be provided via phone call with established client relationships only.

We strive to keep the minimum information on file as possible, including not taking credit cards directly. We use a third-party service, which helps us with PCI compliance for our credit card processing. We also strive to adhere to NACHA standards, and in both cases, we take steps to go above and beyond where possible. Logs are kept for past transactions, as well as email and basic transaction details for past billings. Our third party service provider may keep additional basic logs such as IP and cookies as well.

We have invoices and receipts available for all transactions by request and are happy to provide additional information at any time, after verification of identity by the client requesting information. We have a process for revocation of authorization which is detailed in the contract executed by the client and otherwise can be done by written notification sent by electronic mail to billing@digitalchair.com.

For all other billing or accounting related questions or comments, please email accounting@digitalchair.com.

Privacy

Digital Chair’s collection and use of personal information and other data is subject to Digital Chair’s Privacy Policy at digitalchair.com/privacy-policy.

DMCA

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. Digital Chair will promptly process and investigate notices of alleged infringement and will take appropriate actions under the DMCA and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to Digital Chair’s Copyright Agent at info@digitalchair.com (subject line: “DMCA” Takedown Request”). You may also contact us by mail or facsimile at:

Attention: Copyright Agent Digital Chair 22 Pocantico Road, Carmel, NY, 10512

Notice: To be effective, the notification must be in writing and contain the following information:

an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
a description of the copyrighted work or other intellectual property that you claim has been infringed;
a description of where the material that you claim is infringing is located on the Site, with enough detail that we may find it on the Site;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner‘s behalf.

Counter-Notice: If you believe that the relevant Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use such Content, you may send a written counter-notice containing the following information to the Copyright Agent:

your physical or electronic signature;
identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
a statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and
your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court located in Southern District of New York in White Plains and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by the Copyright Agent, Digital Chair will send a copy of the counter- notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at Digital Chair’s sole discretion.

Repeat Infringer Policy: In accordance with the DMCA and other applicable law, Digital Chair has adopted a policy of terminating, in appropriate circumstances and at Digital Chair’s sole discretion, members who are deemed to be repeat infringers. Digital Chair may also at its sole discretion limit access to the Site and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.